SimCity.com Help

Having problems?

Introduction to the new Registration System -If you have questions about the new registration system, have questions about your account status, or need help with your account, please click here.

Some users have reported having problems with the SimCity.com website.  If you are experiencing any problems with the site, please see if your question is listed below.

Question: I can't get the Chat/Live area to work.
Answer: First, make sure you are a product registered user. Click on REGISTER at the top of this site and follow the directions to register. If you are a registered user, then make sure you follow step 5 in the browser configuration guide below.

Question: I can't download or upload building/cities/maps to the Exchange area.
Answer: First, make sure you are a registered user. Click on REGISTER at the top of this site and follow the directions to register. If you are a registered user, then make sure you follow the browser setup guide below.

Browser Configuration Guide

NOTE: We can NOT guarantee connections via the America On-Line browser.

NOTE: Your game must be installed to the default directory. C:\Program Files\Maxis\SimCity 3000 Unlimited

1. We recommend that you use the latest version of Ineternet Explorer 5.5 (Netscape 6.0 is NOT compatible with this site).  If you would like to update your copy of Internet Explorer you can download a copy at www.Microsoft.com.

2. Once you are in Internet Explorer click on TOOLS and then click on INTERNET OPTIONS. Next click on the SECURITY tab, and make sure the INTERNET globe is highlighted.

3. Click on DEFAULT LEVEL to make sure your security settings are at default levels.

4. Next, click on CUSTOM LEVEL and make sure the following items are set to ENABLED :